Pocket Hearing Warranty Details

Pocket Hearing Ltd. provides a 2-year manufacturer’s warranty on all hearing aids. The warranty covers an unlimited number of non-fault electrical repairs and begins on the date that the new system is received by the client.

 

Repair or Exchange of a Product

WITHIN WARRANTY

At no cost to the client, Pocket Hearing will inspect the hearing device and repair or exchange the in-warranty unit with a new or refurbished unit at Pocket Hearing’s sole discretion. The original warranty period remains in effect for the replacement device.

OUT OF WARRANTY

Pocket Hearing will inspect a hearing device and repair it for *£295 per hearing aid or replace the device with a like-for-like new device, at Pocket Hearing’s sole discretion for up to 4 years from the original purchase:

Pocket Hearing will provide a 6-month repair warranty on the repaired or replaced device, beginning on the date that the replacement device was delivered to the client.
*may be subject to price changes

 

Exclusions from Warranty Repair Coverage

  • Devices purchased from unauthorised distributors (including eBay) are not covered by this or any other Pocket Hearing warranty.

  • Damage from improper handling or care, exposure to chemicals, immersion in water or undue stress.

  • Damage or blockage from excessive earwax ingress evidencing an ineffective cleaning regimen

  • Damage caused by third parties or non-authorised service centres are excluded from this repair policy.

  • Faults caused by moisture build-up.

 

Loss or Damage During the 30-day Right to Return Period

If one or both hearing devices is/are lost or damaged beyond normal use during the 30-day right to return period, the system CANNOT be returned for a refund. Refunds are issued only if all original components are returned within the 30-day period.